Refund policy

 

We are unable to accept refunds or exchanges unless there is a fault declared within 14 days of receiving your order.

Please check all spelling/wording on your personalisation and ensure that any photos uploaded are of sufficient quality before placing your order – refunds or replacements cannot be issued due to customer errors or poor-quality images supplied.

Where a fault is (rarely) found please contact me at sgcreativeuk@gmail.com to return your order for further investigation. A full refund (excluding postage) will be issued after the product has been returned, inspected and approved as faulty. If approved, you will be automatically refunded to your original payment method or a replacement sent out. 

Please note - SG Creative does not accept liability for returning goods that are lost or damaged in transit so we recommend using a tracked delivery method.